Privacy Policy

Principles

1. Lawfulness, Fairness, and Transparency: We will collect and process personal information lawfully, fairly, and transparently, ensuring individuals are informed about how their data is being used.
2. Purpose Limitation: Personal information will be collected for specified, explicit, and legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.
3. Data Minimization: We will only collect personal information that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
4. Accuracy: We will take reasonable steps to ensure that personal information is accurate, complete, and up-to-date, and will rectify inaccurate data without undue delay.
5. Storage Limitation: Personal information will be kept in a form which permits identification of individuals for no longer than is necessary for the purposes for which it is processed.
6. Security: We will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks presented by the processing of personal information, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
7. Accountability and Responsibility: We will maintain records of our processing activities and will be able to demonstrate compliance with applicable data protection laws and regulations.

Data Subject Rights

We respect the rights of data subjects and will facilitate the exercise of your rights in accordance with applicable laws. These rights may include:

• The right to access personal information.
• The right to rectify inaccurate data.
• The right to erasure (“right to be forgotten“).
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.
• Rights related to automated decision making and profiling.

Third-Party Relationships

When engaging third-party service providers or partners that may have access to personal information, We will ensure appropriate contractual safeguards are in place to protect the privacy and security of such information.

We do not sell any personal information with any third-party service providers or partners.

The details on data collection and third-party data sharing are included in the Terms and Conditions for each LatticeFlow AI’s product and service.

Cookies

Our usage of browser cookies follows the principles outlined in this Policy. The details on cookie management are included in the Terms and Conditions for each LatticeFlow AI’s product and service.

Our website (latticeflow.ai) follows a distinct cookie policy, detailed at https://latticeflow.ai/cookie-policy.

International Data Transfer

We may transfer and process your personal data outside your country of residence, including to countries that may not have the same level of data protection laws. When transferring data internationally, we ensure appropriate safeguards are in place to protect your information.

For transfers outside the European Economic Area (EEA), UK, or Switzerland, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission or other legally recognized mechanisms.

Training and Awareness

We will provide annual training and awareness programs to employees to ensure they understand their responsibilities regarding the protection of personal information and are aware of any updates or changes to this policy.

Contact Information

For questions or concerns regarding this Privacy Policy or LatticeFlow AI“s privacy practices, please contact our Information Security & Compliance Team at [email protected].

The identity of the requester is verified before any sensitive information is disclosed. Only requests submitted through established, secure communication channels by verified identities are considered valid.

We will acknowledge receipt and provide a timely response to any privacy rights request, privacy inquiry, or privacy incident report within 10 business days.

What We Collect

The details on data collection, processing and management are included in the Terms and Conditions for each LatticeFlow AI“s product and service.

LatticeFlow AI Website: https://latticeflow.ai

• Cookies: Google Analytics cookies used for website usage analytics. In particular, we use cookies _ga, _gat and _gid to collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Further information on how Google collects and uses this data can be found at google.com/policies/privacy/partners/.

LatticeFlow AI Suite: https://docs.latticeflow.io/docs

• Cookies: Used for authentication purposes (SSO and session information).
• User data: Used for authentication, authorization and collaboration. These include: full name, email address, roles, organization.
• Documentation is hosted at ReadMe.com, for further information refer to the privacy policy https://readme.com/privacy.
• Third-party integrations (user configured): Mixpanel for usage analytics (see security disclaimer), Sentry for application monitoring (see security disclaimer ).

LatticeFlow AI GO!: https://aia.latticeflow.io/docs

• Cookies: Used for authentication purposes (SSO and session information).
• User data: Used for authentication and collaboration. These include: full name, email address, organization.
• Documentation is hosted at ReadMe.com, for further information refer to the privacy policy https://readme.com/privacy.

LatticeFlow AI Insights: https://insights.latticeflow.ai/

• User data: Used for authentication, authorization, collaboration and personalization. These include: username, email address, full name, user ID, roles, group memberships, user preferences and additional fields provided by the SSO provider.
• Server data: IP address and session metadata (duration, timestamps).
• Usage analytics with Mixpanel (see security disclaimer ): These include: unique identifier (mp_account_id and mp_distinct_id), IP address, device type and browser metadata. No PII is shared with Mixpanel.
• Cookies: Used for authentication (SSO and session information) and analytics.